With 45 stores across the state of São Paulo (Brazil), three distribution centers, more than 900 POS terminals, and approximately 9,000 employees, Tenda Atacado operates in a high-demand, complex retail environment. To support its growth with greater efficiency, security, and an improved customer experience, the company invested in multiple layers of technology, integrating remote checkout supervision, intelligent monitoring, and loss prevention into a single strategy.

As part of this initiative, Tenda selected Inwave as its technology partner and implemented two key solution pillars: the Darwin platform, focused on checkout governance and remote auditing, and EAS anti-theft antennas integrated with CCTV, enhancing in-store loss prevention intelligence. Together, these solutions connect data, video, and operational processes in real time, enabling faster and more accurate decision-making.

Faster, more efficient checkout operations

Before implementing Inwave's solutions, simple tasks such as canceling an item at the checkout could take up to four minutes, requiring staff to travel to the register and directly contributing to longer customer queues.

With the Darwin platform, this process is now handled entirely remotely. The cashier contacts the central monitoring team, which accesses the POS in real time, reviews video, audio, and transaction data, and completes the validation in approximately 30 seconds, a reduction of 87% in service time. The same workflow has also been extended to self-checkouts and voucher and exchange processes, which are now centralized, auditable, and standardized.

Today, the retailer can monitor checkout operations in real time and provide customers with a significantly faster service experience.

"The Darwin platform has brought greater governance, efficiency, and compliance to our operations." — Fernando Alfano, Director of Operations and Loss Prevention, Tenda Atacado

Operations, IT, and Loss Prevention working toward the same goal

One of the most significant aspects of this success case is the alignment between the Technology, Operations, and Loss Prevention teams in pursuit of better business results.

From a technology perspective, the Darwin platform has also become a strategic tool for decision-making and cross-functional integration.

"I believe the primary role of the Technology department at Tenda is to enable the company's growth. Inwave's Darwin platform contributes significantly to that mission because it allows us to continue making better decisions based on valuable company data." — Leandro Taveira, Director of IT and Information Security, Tenda Atacado

Results that support safe and efficient growth

Complementing the Darwin platform, Tenda also deployed EAS anti-theft antennas, increasing the proactive capabilities of its Loss Prevention team while strengthening in-store security without compromising the customer experience.

The Darwin platform has already delivered measurable operational improvements, including shorter checkout lines, faster customer service, and more auditable processes supported by real-time data.

"We selected Inwave as our partner after evaluating other market players, and from the very first pilot projects we achieved excellent results in recovery, customer service, and loss prevention." — Osmar Chamelette, Head of Loss Prevention, Tenda Atacado

The combination of remote monitoring and data intelligence positions Tenda Atacado to continue growing with greater security, operational efficiency, and excellence in customer service.‍

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