In a challenging retail environment marked by labor shortages, increasing losses, and a growing need for operational efficiency, Andreazza Supermarkets found a strategic ally in technology to transform its operations.
With 48 stores and around 600 points of sale, the chain adopted the Darwin Platform by Inwave as part of its digital transformation strategy — and the results are impressive: up to 60% loss reduction, recovery of over 10,000 unregistered items, and faster customer service.
Challenge: Increasing Losses and Labor Shortages
Like many grocery retailers, the Andreazza chain faced two common challenges: a shortage of available workers and losses due to operational errors or fraud. The need for solutions that combined control and efficiency drove the implementation of remote monitoring supported by the Darwin Platform.
“We have 800 unfilled positions, but that number could be even higher without Inwave’s technology. With remote monitoring, we’ve increased efficiency without raising operational costs.” — Matheus Andreazza, Administrative Manager at the chain
Solution: Remote Monitoring and Digital Control with the Darwin Platform
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The implementation of remote monitoring allowed the chain to cut in half the number of employees supervising checkout lanes — while still speeding up service. With real-time analysis of operations and instant communication with cashiers, the Darwin Platform proactively addressed irregularities without disrupting the customer experience.
“Canceling an item now takes just 15 seconds. It’s so fast that in many cases, the customer doesn’t even notice the intervention.” — Marinês Antunes, General Supervisor of Front-End Operations
Beyond the checkout area, the solution was applied to loss monitoring. One of the most notable cases involved whole blocks of mozzarella cheese, where waste was reduced by 60%.
Another key point highlighted by Matheus Andreazza is barcode scanning failures. According to him, even with new scanners, issues occur — and without the Darwin Platform, they wouldn’t be detected.
“The remote system identifies barcode reading errors and prevents items from being missed. That’s how we recovered over 10,000 products.” — Matheus Andreazza
Results Achieved with the Darwin Platform
- Overall loss reduction, including a 60% drop in mozzarella waste
- Recovery of over 10,000 unregistered items
- 50% reduction in the number of in-store supervisors
- Faster service and improved customer experience
- Only 15 seconds to validate front-end operations like item cancellations
- Process optimization through real-time monitoring
Technology as a Competitive Edge in Retail
Matheus Andreazza’s testimonial confirms that well-applied technology can transform retail operations. At Andreazza, through the integration of systems, data, and video, the Darwin Platform enabled centralized control, reduced losses, and accelerated decision-making — all in real time.
“Inwave’s support — from installation to daily operations — was extremely well organized. That made all the difference in ensuring the system worked flawlessly and delivered results within the first few months, improving store profitability.” — Matheus Andreazza
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